Książka Process Mapping and Management Conger

Process Mapping and Management

Autor: Conger
Język: Angielski
Oprawa: Miękka
Dostępność: Dostępna u dostawcy
Wysyłamy za 9-15 dni
137.27
Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mecha...

Informacje o książce

Autor
Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2011
strony
486
EAN
9781606491294
ISBN
1606491296
Enbook ID
01220027
Waga
674
Wymiary
230 x 155 x 26

Pełny opis

Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

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