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Książka Mastering Customer Relations Roger I. Cartwright

Mastering Customer Relations

Autor: Roger I. Cartwright
Język: Angielski
Oprawa: Miękka
Wydawca: Bloomsbury Publishing
Dostępność: Dostępna u dostawcy
Wysyłamy za 10-18 dni
187.30 zł
An introduction to customer relations, customer service and customer care, describing the concepts,...

Informacje o książce

Autor
Roger I. Cartwright
Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2000
strony
238
EAN
9780333801598
ISBN
0333801598
Enbook ID
04599791
Wydawca
Bloomsbury Publishing
Waga
394
Wymiary
156 x 231 x 14

Pełny opis

An introduction to customer relations, customer service and customer care, describing the concepts, their practical application and their importance. This guide is designed for students of business studies, management and associated fields, the qualification frameworks for which include a study of customer relations, whether as cores or options. The author uses practical examples from real organizations in all sectors of economic and social activity to support the concepts that are introduced in an accessible format.

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