Globalization, Communication and the Workplace

Name: Globalization, Communication and the Workplace
Brand: Continuum Publishing Corporation
SKU: 9781441107671
Price: 219.84 PLN
Availability: InStock

Talking Across The World

Autor: Gail Forey, Jane Lockwood

Język:

Oprawa: Miękka

Wydawca: Continuum Publishing Corporation

Dostępność: Dostępna u dostawcy

Wysyłamy za 10-18 dni

219.84 zł

The global developments in Information Technology Enabled Services have transformed customer service...

Informacje o książce

Autor

Gail Forey, Jane Lockwood

Język

Angielski

Oprawa

Książka - Miękka

Data wydania

2012

strony

288

EAN

9781441107671

ISBN

1441107673

Enbook ID

04795803

Wydawca

Continuum Publishing Corporation

Waga

426

Wymiary

156 x 234 x 15

Pełny opis

The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. The major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments.

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Globalization, Communication and the Workplace

Talking Across The World

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