Książka Developing user involvement Paul Robson

Developing user involvement

Working towards user-centred practice in voluntary organisations

Język: Angielski
Oprawa: Miękka
Wydawca: Policy Press
Dostępność: Dostępna u dostawcy
Wysyłamy za 10-18 dni
123.73
The principle of service user involvement in decisions that affect them is now generally supported....

Informacje o książce

Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2003
strony
34
EAN
9781861345370
ISBN
1861345372
Enbook ID
05122669
Wydawca
Waga
119
Wymiary
210 x 297 x 2

Pełny opis

The principle of service user involvement in decisions that affect them is now generally supported. However, many voluntary organisations remain under scrutiny because implementation has not been as quick or extensive as some would like, especially members of the user movement. This report explores the processes of change in eleven voluntary organisations to draw out lessons relevant to the wider sector. The report is based on an action research project which involved service users, managers, staff and trustees. It identifies enablers of and barriers to increased user involvement. It also describes emerging approaches and important themes. It will help practitioners, managers and trustees plot their own journeys towards increased user involvement.

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