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V-Model of Service Quality

An Exploration of African Customer Service Delivery Metrics
TheV-Model of Service Quality offers a powerful tool for measuringservice quality. This book grounds the theoretical interventions in data drawn from case studiesin the Sub-Saharan African context to make the models applicable to bothresearchers and working managers.
  • Język: Angielski
  • Oprawa: Paperback / softback
  • Kategorie: Quality Assurance (QA) & Total Quality Management (TQM)
  • Liczba stron: 160
  • Wymiary (mm): 198 x 129
  • Wydawca: Emerald Publishing Limited
  • Rok wydania: 2018
  • ISBN13 (EAN): 9781787696068

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