Waiting Time Management

Name: Waiting Time Management
Brand: LAP Lambert Academic Publishing
SKU: 9783659789786
Price: 155.41 PLN
Availability: InStock

An Analytic Approach

Autor: Mohamed T. A. Abdelmawgoud

Język:

Oprawa: Miękka

Wydawca: LAP Lambert Academic Publishing

Dostępność: Dostępna u dostawcy

Wysyłamy za 5-8 dni

155.41 zł

This book is a scientific comprehensive guide for managers to manage waiting time at both service an...

Informacje o książce

Autor

Mohamed T. A. Abdelmawgoud

Język

Angielski

Oprawa

Książka - Miękka

Data wydania

2016

strony

192

EAN

9783659789786

Enbook ID

02946092

Wydawca

LAP Lambert Academic Publishing

Waga

304

Wymiary

150 x 220 x 12

Pełny opis

This book is a scientific comprehensive guide for managers to manage waiting time at both service and productive enterprises such as hotels, restaurants, airports, banks, hospitals, clinics, call centers, clubs, factories, etc. It contains definitions, theories, models, and practical cases which enable managers to recover waiting time effectively. This book is organized into five chapters: Chapter One presents the research problem, its importance, aims, and structure; Chapter Two includes a review of the literature related to waiting time satisfaction, and waiting time management; Chapter Three shows the research methodology; Chapter Four highlights the results of a survey, an operational standards manual and a statistical analysis; and Chapter Five provides the summary and conclusion of the study focusing on its main contributions on which recommendations for future research are based. After finishing this book, you will be able to define the causes of the prolonged waiting time, the correlation of the service waiting-time to customers' satisfaction, the critical waiting time, the optimal time standards, and the effective waiting-time management techniques.

Możesz być zainteresowany

Klienci, którzy kupili tę książkę, kupili również

Najczęściej wyszukiwane

Categories

Authors

Publishers

Produkty

Produkty

Najczęściej wyszukiwane

Categories

Authors

Publishers

Produkty

Produkty

Waiting Time Management

An Analytic Approach

Informacje o książce

Pełny opis

Możesz być zainteresowany

Klienci, którzy kupili tę książkę, kupili również