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Smart Service Systems, Operations Management, and Analytics

Name: Smart Service Systems, Operations Management, and Analytics
Brand: Springer Nature Switzerland AG
SKU: 9783030309664
Price: 649.23 PLN
Availability: InStock

Proceedings of the 2019 INFORMS International Conference on Service Science

Autor: Hui Yang, Robin Qiu, Weiwei Chen

Język:

Oprawa: Twarda

Wydawca: Springer Nature Switzerland AG

Dostępność: Dostępna u dostawcy

Wysyłamy za 10-13 dni

649.23 zł

This volume offers state-of-the-art research in service science and its related research, education...

Informacje o książce

Autor

Hui Yang, Robin Qiu, Weiwei Chen

Język

Angielski

Oprawa

Książka - Twarda

Data wydania

2019

strony

403

EAN

9783030309664

Enbook ID

24519934

Wydawca

Springer Nature Switzerland AG

Waga

781

Wymiary

155 x 235 x 28

Pełny opis

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.