Książka Scoring Points Clive Humby

Scoring Points

Autor: Clive Humby
Język: Angielski
Oprawa: Miękka
Wydawca: Kogan Page Ltd
Dostępność: Dostępna u dostawcy
Wysyłamy za 9-15 dni
193.54
"Scoring Points" tells the dramatic story of how Tesco Clubcard was conceived, launched and develope...

Informacje o książce

Autor
Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2008
strony
312
EAN
9780749453381
ISBN
0749453389
Enbook ID
04139002
Wydawca
Waga
470
Wymiary
155 x 232 x 17

Pełny opis

"Scoring Points" tells the dramatic story of how Tesco Clubcard was conceived, launched and developed. Clive Humby and Terry Hunt, two major influences behind Tesco's spectacular transformation, and Tim Phillips, a leading business writer and broadcaster, bring us a compelling behind-the-scenes account of Clubcard: the successes, the failures and the lessons learnt. The authors show how Tesco made customer loyalty marketing work, when almost every other loyalty programme failed, and illustrate the benefits for Tesco and its customers. "Scoring Points" is one of the seminal marketing books of the last decade. A fascinating tale of what can be achieved through vision, a strong team ethic and a company-wide commitment to customer satisfaction, it is an inspirational read for anyone in business.

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