Książka Positive Coach Approach Sally

Positive Coach Approach

Autor: Sally, Cordova
Język: Angielski
Oprawa: Miękka
Wydawca: AuthorHouse
Dostępność: Dostępna u dostawcy
Wysyłamy za 10-18 dni
95.35
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action....

Informacje o książce

Autor
Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2007
strony
160
EAN
9781425978389
ISBN
142597838X
Enbook ID
04220729
Wydawca
Waga
248
Wymiary
154 x 226 x 11

Pełny opis

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

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