Książka Ombudsman Handbook Patricia O'Rourke

Ombudsman Handbook

Designing and Managing an Effective Problem-Solving Program

Język: Angielski
Oprawa: Miękka
Dostępność: Dostępna u dostawcy
Wysyłamy za 10-18 dni
133.43
Public and private organizations can benefit from the creation and implementation of an ombudsman pr...

Informacje o książce

Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2010
strony
214
EAN
9780786448968
ISBN
9780786448968
Enbook ID
06387717
Waga
358
Wymiary
152 x 229 x 13

Pełny opis

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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