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Książka ITIL Process Manual James Persse

ITIL Process Manual

Autor: James Persse
Język: Angielski
Oprawa: Miękka
Wydawca: van Haren Publishing
Dostępność: 50 % szansa
Przeszukamy cały świat
238.98 zł
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20...

Informacje o książce

Autor
James Persse
Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2012
strony
1
EAN
9789087536503
ISBN
908753650X
Enbook ID
01231226
Wydawca
van Haren Publishing
Waga
784
Wymiary
169 x 237 x 22

Pełny opis

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

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