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Książka Innovating Professional Services Alastair Ross

Innovating Professional Services

Transforming Value and Efficiency

Autor: Alastair Ross
Język: Angielski
Oprawa: Twarda
Wydawca: Taylor & Francis Ltd
Dostępność: 50 % szansa
Przeszukamy cały świat
898.07 zł
Innovating Professional Services provides a practical and detailed guide for change agents and leade...

Informacje o książce

Autor
Alastair Ross
Język
Angielski
Oprawa
Książka - Twarda
Data wydania
2015
strony
298
EAN
9781472427915
ISBN
9781472427915
Enbook ID
03181045
Wydawca
Taylor & Francis Ltd
Waga
804
Wymiary
251 x 180 x 25

Pełny opis

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through innovation.

Focusing on the professional services sector, the book highlights process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author''s extensive experience in working with leading law, business service and consulting firms to create measurable improvements.

With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.

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