Incident Management in Practice

Name: Incident Management in Practice
Brand: VDM Verlag
SKU: 9783639241785
Price: 249.39 PLN
Availability: InStock

Analysis and Improvement of Incident Management in the Leading Oil and Gas Corporation of Central Europe

Autor: Kevin Motz

Język:

Oprawa: Miękka

Wydawca: VDM Verlag

Dostępność: Na zamówienie

Wysyłamy za 17-27 dni

249.39 zł

This book explains, how the IT Infrastructure Library (ITIL), and primarily IT Service Management (I...

Informacje o książce

Autor

Kevin Motz

Język

Angielski

Oprawa

Książka - Miękka

Data wydania

2010

strony

132

EAN

9783639241785

ISBN

3639241789

Enbook ID

06831818

Wydawca

VDM Verlag

Waga

204

Wymiary

152 x 229 x 8

Pełny opis

This book explains, how the IT Infrastructure Library (ITIL), and primarily IT Service Management (ITSM), is used in practice, in a subsidiary of the leading oil and gas corporation of Central Europe, the OMV Solutions GmbH. Thereby the scope of this book is focussed on Incident Management, a core process of ITIL. In order to perform expressive analyses of the Incident Management process, these analyses are concentrated on the Incident Management process regarding SAP Incidents in OMV Solutions GmbH and Petrom S.A. This so called SAP support process is analysed in detail and improved via a best practise method of the Capability Maturity Model Integration (CMMI). In addition the theoretical background of ITSM, CMMI, and the BMC Remedy IT Service Management Suite is described, to provide advice on how to implement analyses and improvements as discussed in this book.

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Incident Management in Practice

Analysis and Improvement of Incident Management in the Leading Oil and Gas Corporation of Central Europe

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