Książka Improving Service Level Engineering Roland Schutze

Improving Service Level Engineering

An Intuitionistic Fuzzy Approach

Język: Angielski
Oprawa: Twarda
Dostępność: Dostępna u dostawcy
Wysyłamy za 10-13 dni
423.57
This book examines how fuzzy methods can be employed to manage service levels in business and IT ali...

Informacje o książce

Język
Angielski
Oprawa
Książka - Twarda
Data wydania
2017
strony
195
EAN
9783319597157
ISBN
9783319597157
Enbook ID
16293147
Waga
4616
Wymiary
155 x 235 x 16

Pełny opis

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

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