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Human Resources and Tourism

Skills, Culture and Industry

Autor: Josephine Pryce, Darren Lee-Ross

Język:

Oprawa: Miękka

Wydawca: Channel View Publications Ltd

Dostępność: 50 % szansa

Przeszukamy cały świat

169.00 zł

The tourism industry provides employment for literally millions of individuals. Despite global reces...

Informacje o książce

Autor

Josephine Pryce, Darren Lee-Ross

Język

Angielski

Oprawa

Książka - Miękka

Data wydania

2010

strony

304

EAN

9781845411398

ISBN

1845411390

Enbook ID

05096937

Wydawca

Channel View Publications Ltd

Waga

546

Wymiary

172 x 241 x 17

Pełny opis

The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused 'HRM convention' may be understood against 'HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.