Angielski
The Mediator's Handbook is for all commercial mediators whether they are just starting out or are fully trained. Split in to three distinct parts: Part 1 covers all the general background, essential skills and processes of effective commercial mediation; Part 2 takes the basic skills and techniques to a deeper level, and introduces more sophisticated levels that can only be considered once the foundations are established; Part 3 identifies the aspirational standards of the Master Mediator - What is it that makes a good Mediator the best? How can they stay there? Written by an experienced commercial mediator with specialist contributions from other renowned mediators The Mediator's Handbook is filled with expert, practical advice and tips. It also includes bullet point summaries, checklists, scripts of actual commercial mediations together with questions and answers. With its practical approach The Mediator's Handbook is a must have, go to text for anyone currently working as, or hoping to work as a commercial mediator. It provides all the tools needed so that a mediator feels 100% confident when undertaking a commercial dispute that they will be able to gain the confidence of both the parties. Contents: Part 1: Moulding/Getting Started: Chapter 1 Dispute Resolution spectrum (from consensual to imposed); Chapter 2 Why mediations get better deals/justice; Chapter 3 Mediation overview - an assisted negotiation; Chapter 4 Mediation models; Chapter 5 Mediator role; Chapter 6 Building rapport; Chapter 7 Communicating effectively; Chapter 8 Phases of mediation; Chapter 9 Summary of the effective Mediator; Chapter 10 Setting up a mediation practice; Chapter 11 Model documents; Chapter 12 Code of Practice; Chapter 13 Relevant law; Part 2 - Maturing/Getting Better: Chapter 1 Introduction; Chapter 2 Psychology in Mediation; Chapter 3 It's all about relationships; Chapter 4 Intercultural mediation; Chapter 5 Advanced Communications Skills; Chapter 6 Sector specialisms; Chapter 8 Analysing risk; Chapter 9 Mediation ethics; Chapter 10 Administering Mediations; Part 3: Mastering/Becoming the Best: Chapter 1 Introduction; Chapter 2 Route to Mastery; Chapter 3 Unconscious excellence; Chapter 4 Advanced intercultural; Chapter 5 One continent, many methods; Chapter 6 Enhancing the political process; Chapter 7 The paradox of Mediation; Chapter 8 Standards and regulation; Chapter 9 Giving back; Chapter 10 Conclusion.
