Książka Facilitating Interaction John J. Doherty

Facilitating Interaction

A Case Study on the Role of the Reference Librarian in Online Learning Environments

Język: Angielski
Oprawa: Miękka
Dostępność: Dostępna u dostawcy
Wysyłamy za 14-21 dni
256.25
Libraries and librarians have been exploring the potential of using online environments to deliver t...

Informacje o książce

Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2008
strony
160
EAN
9783836498692
ISBN
3836498693
Enbook ID
06920372
Waga
222
Wymiary
152 x 229 x 9

Pełny opis

Libraries and librarians have been exploring the potential of using online environments to deliver their services. Email has been around for quite some time, but in the last few years there has been an explosion of virtual reference services using chat and SMS. This book is a case study of one virtual reference service, in which the librarian participants help paint a picture of what it means to work with their users online. A process of working on digital reference services is suggested in which librarians evaluate online questions, conduct some preliminary work on the question, answer it, and then provide suggestions to help the user further. The study suggests that in addition to their traditional roles as customer service oriented professionals and teachers, librarians in online learning environments become neutral facilitators of learning interactions.

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