Designing the Customer-Centric Organization - A Guide to Strategy, Structure and Process

Name: Designing the Customer-Centric Organization - A Guide to Strategy, Structure and Process
Brand: John Wiley & Sons Inc
SKU: 9780787979195
Price: 223.92 PLN
Availability: InStock

Autor: Jay R. Galbraith

Język:

Oprawa: Twarda

Wydawca: John Wiley & Sons Inc

Dostępność: Dostępna u dostawcy

Wysyłamy za 14-21 dni

223.92 zł

"Designing the Customer-Centric Organization" offers today's business leaders a comprehensive custom...

Informacje o książce

Autor

Jay R. Galbraith

Język

Angielski

Oprawa

Książka - Twarda

Data wydania

2005

strony

208

EAN

9780787979195

ISBN

0787979198

Enbook ID

04921056

Wydawca

John Wiley & Sons Inc

Waga

394

Wymiary

160 x 231 x 23

Pełny opis

"Designing the Customer-Centric Organization" offers today's business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. "Designing the Customer-Centric Organization" includes vital information about structure, management processes, reward and management systems, and people practices.

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