Książka Customer Intelligence - From Data to Dialogue S. Kelly

Customer Intelligence - From Data to Dialogue

Autor: S. Kelly
Język: Angielski
Oprawa: Twarda
Dostępność: Dostępna u dostawcy
Wysyłamy za 10-18 dni
278.58
Developed from the authors' experience working with firms seeking to build better business intellige...

Informacje o książce

Autor
Język
Angielski
Oprawa
Książka - Twarda
Data wydania
2005
strony
276
EAN
9780470018583
ISBN
0470018585
Enbook ID
04878534
Waga
536
Wymiary
152 x 232 x 20

Pełny opis

Developed from the authors' experience working with firms seeking to build better business intelligence, "Customer Intelligence" is concerned with who will own and control information about customers and who will develop the best skills and capabilities to exploit it for competitive advantage. At its core, it attempts to explain why the "age of information" has failed to live up to its own hype of specialization, personalization over homogenization, and consistently satisfying customers.

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