Customer Comes Second

Name: Customer Comes Second
Brand: HarperCollins Publishers Inc
SKU: 9780060526566
Price: 87.74 PLN
Availability: InStock

Put Your People First and Watch 'em Kick Butt

Autor: Diane McFerrin Peters

Język:

Oprawa: Twarda

Wydawca: HarperCollins Publishers Inc

Dostępność: Dostępna u dostawcy w małych ilościach

Wysyłamy za 11-15 dni

87.74 zł

Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas -- and in...

Informacje o książce

Autor

Diane McFerrin Peters

Język

Angielski

Oprawa

Książka - Twarda

Data wydania

2011

strony

304

EAN

9780060526566

ISBN

9780060526566

Enbook ID

06463831

Wydawca

HarperCollins Publishers Inc

Waga

458

Wymiary

152 x 229 x 26

Pełny opis

Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of "The Customer Comes Second," Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium.The secret of his success, and that of his company, "Rosenbluth International" is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion.In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in "any" industry!This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees -- your company's greatest asset -- win you the best customers and propel your business to the greatest heights of success.Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible results.For more than ten years, the strategies and ideas in this book have galvanized CEOs, entrepreneurs and managers everywhere, making fans of business leaders and thinkers like Jeff Greenfield, Scott McNealy and many others. These secrets continue to provethemselves today as Rosenbluth International has rapidly emerged as "the" foremost travel management company since its industrys devastation following 9/11. Find out how Hal Rosenbluth's winning ideas can transform you and your company: by putting your customer second, you'r

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Customer Comes Second

Put Your People First and Watch 'em Kick Butt

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