Książka Customer Centric Enterprise M. M. Tseng

Customer Centric Enterprise

Advances in Mass Customization and Personalization

Język: Angielski
Oprawa: Miękka
Dostępność: Dostępna u dostawcy
Wysyłamy za 5-8 dni
933.80
Companies are being forced to react to the growing individualization of demand. At the same time, co...

Informacje o książce

Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2003
strony
536
EAN
9783540024927
ISBN
3540024921
Enbook ID
01556410
Waga
840
Wymiary
155 x 235 x 30

Pełny opis

Companies are being forced to react to the growing individualization of demand. At the same time, cost management remains of paramount importance due to the competitive pressure in global markets. Thus, making enterprises more customer centric efficiently is a top management priority in most industries. Mass customization and personalization are key strategies to meet this challenge. Companies like Procter Gamble, Lego, Nike, Adidas, Land's End, BMW, or Levi Strauss, among others, have started large-scale mass customization programs. This book provides insight into the different aspects of building a customer centric enterprise. Following an interdisciplinary approach, leading scientists and practitioners share their findings, concepts, and strategies from the perspective of design, production engineering, logistics, technology and innovation management, customer behavior, as well as marketing.

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