Książka Critical Shopping Experiences Adrienne Steffen

Critical Shopping Experiences

Affective Reactions and Behavioural Consequences

Język: Angielski
Oprawa: Miękka
Dostępność: Dostępna u dostawcy
Wysyłamy za 8-11 dni
428.59
There is a recent marketing trend to make shopping a positive experience for the consumer. A pleasan...

Informacje o książce

Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2012
strony
560
EAN
9783838135328
ISBN
3838135326
Enbook ID
07093917
Waga
812
Wymiary
152 x 229 x 32

Pełny opis

There is a recent marketing trend to make shopping a positive experience for the consumer. A pleasant store environment is created with lights, music, an attractive store layout, and friendly service personnel so that shopping has become fun, just like a visit to the movie theatre. The pleasant store atmosphere created seeks to enhance the consumers experience and encourages purchases by uplifting consumer mood. Although retailers today expend a lot of resources to create a pleasant store environment, they know little about the overall effects on consumer affect and behaviour. The presented research studies consumers affective reactions to naturally occurring shopping experiences in shopping centres, with the overall aim to investigate consumers emotional and behavioural reactions. A hierarchical emotion descriptor model is developed and tested for an integrated understanding of consumers reactions to shopping experiences. The book concludes with the discussion of managerial implications.

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