Capacity Management Practices and Customer Satisfaction

Name: Capacity Management Practices and Customer Satisfaction
Brand: LAP LAMBERT Academic Publishing
SKU: 9786205508565
Price: 164.06 PLN
Availability: InStock

Autor: Kenneth A. Sangalang

Język:

Oprawa: Miękka

Wydawca: LAP LAMBERT Academic Publishing

Dostępność: Dostępna u dostawcy

Wysyłamy za 8-11 dni

164.06 zł

Firm`s capacity management practices has a substantial influence on customer satisfaction especially...

Informacje o książce

Autor

Kenneth A. Sangalang

Język

Angielski

Oprawa

Książka - Miękka

Data wydania

2022

strony

EAN

9786205508565

ISBN

6205508567

Enbook ID

42053143

Wydawca

LAP LAMBERT Academic Publishing

Waga

107

Wymiary

150 x 220 x 4

Pełny opis

Firm`s capacity management practices has a substantial influence on customer satisfaction especially across industries engaged in merchandising businesses. This study was conducted to measure the extent of capacity management practices considering workforce performance, tool capacity management and inventory management, additionally, the extent of customer satisfaction considering the factors customer compliments and customer expectations, with the used of survey results mean. The study also determined the relationship of capacity management practices and customer satisfaction of shopping centers in the province of Sultan Kudarat using Pearson correlation. Among the 24 respondents obtained, the study revealed that workforce performance, tool capacity management and inventory management are often observed in the shopping centers. At the same time, 1000 customers strongly agreed that their compliments and expectations based on their shopping experience are achieved by the shopping centers. Meanwhile, the Pearson correlation revealed that capacity management practices have low positive relationship with customer satisfaction.

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