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Książka Built Predictable Michael G Gingras

Built Predictable

The Hardware Store Customer Service Pocket Guide

Autor: Michael G Gingras
Język: Angielski
Oprawa: Miękka
Wydawca: Independently published
Dostępność: Dostępna u dostawcy
Wysyłamy za 9-15 dni
79.35 zł
Most independent hardware stores don't struggle with effort.They struggle with structure.In this pra...

Informacje o książce

Autor
Michael G Gingras
Język
Angielski
Oprawa
Książka - Miękka
Data wydania
2026
strony
94
EAN
9798251962192
Enbook ID
51530744
Wydawca
Independently published
Waga
103
Wymiary
127 x 203 x 5

Pełny opis

Most independent hardware stores don't struggle with effort.
They struggle with structure.

In this practical pocket guide, 30-year hardware operator Michael Gingras explains the simple architecture that makes customer service predictable - even when the owner isn't on the floor.

Inside you'll discover:

• The Hello / Got It system that ensures every customer is acknowledged
• The Service Lineup that organizes who helps next
• The Coordinator role that keeps the floor running smoothly
• The Five Predictable Service Steps that guide every customer conversation

When service becomes predictable, something powerful happens:

Customers return more often.
Staff confidence grows.
And owners finally gain the breathing room to focus on the future instead of surviving the day.