Benchmarking - A Signpost to Excellence in Quality & Productivity

Autor: Bengt Karlof, Svante Ostblom

Język:

Oprawa: Twarda

Wydawca: John Wiley & Sons Inc

Dostępność: Dostępna u dostawcy

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In the industrialized world, it is widely accepted that a free market leads to greater efficiency in...

Informacje o książce

Autor

Bengt Karlof, Svante Ostblom

Język

Angielski

Oprawa

Książka - Twarda

Data wydania

1993

strony

208

EAN

9780471941804

ISBN

0471941808

Enbook ID

04894701

Wydawca

John Wiley & Sons Inc

Waga

432

Wymiary

157 x 239 x 17

Pełny opis

In the industrialized world, it is widely accepted that a free market leads to greater efficiency in terms of productivity and cost. But how can competition be introduced into situations where for example alternative suppliers cannot be used? Benchmarking provides an effective substitute for competition. Benchmarking is a continuous, systematic process for comparing your own efficiency in terms of productivity, quality and practices with those companies and organizations that represent excellence. It has been demonstrated to have a profound effect in numerous situations where conditions of a 'planned economya exist. Benchmarking: A Signpost to Excellence in Quality and Productivity explains the concept of efficiency and how benchmarking can be utilized to improve performance. The authors identify three categories of benchmarking: Internal: between units of an organization External: between competitors Functional: equivalent operations in different organizations To set up your own project, the book provides a step--by--step guide through the following essential stages: Deciding what to benchmark Identifying benchmarking partners Gathering and analyzing information Implementing for effect This is a must have book for any organization embarking on the Benchmarking process.

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