Advanced Outsourcing Practice

Rethinking ITO, BPO and Cloud Services

Autor: Leslie P. Willcocks, Mary C. Lacity

Język:

Oprawa: Twarda

Wydawca: PALGRAVE MACMILLAN

Dostępność: Dostępna u dostawcy

Wysyłamy za 9-15 dni

475.68 zł

Mary Lacity and Leslie Willcocks have studied and worked with outsourcing practitioners for over 20...

Informacje o książce

Autor

Leslie P. Willcocks, Mary C. Lacity

Język

Angielski

Oprawa

Książka - Twarda

Data wydania

2012

strony

251

EAN

9781137005571

ISBN

1137005572

Enbook ID

04770464

Wydawca

PALGRAVE MACMILLAN

Waga

590

Wymiary

164 x 240 x 21

Pełny opis

Mary Lacity and Leslie Willcocks have studied and worked with outsourcing practitioners for over 20 years. As the world's leading authorities in the field, the authors have assembled a rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book provides unparalleled insight into the robust practices that have been proven effective time and again. As such, it serves as a vital digest of essential sourcing techniques. But the authors also point to impressive case evidence supporting the newest thinking, redirections, and advanced practices that produce business value beyond cost savings. Hence the authors aim at thoughtful, experienced clients and providers who are ready for a radical, evidence-based rethink. Through this book leaders will master the advanced practices required to drive for and deliver the cost and efficiency gains, innovation and business advantages available from the various sourcing options now on stream. In particular, Lacity and Willcocks show how practitioners can optimize the strategic value inherent in offshore outsourcing, shared services, bundled services, impact outsourcing, advanced BPO, rural outsourcing, and cloud computing. This work will be a vital resource for all practitioners looking to reinvigorate, leverage and render strategic their outsourcing enterprise.

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Advanced Outsourcing Practice

Rethinking ITO, BPO and Cloud Services

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