Customer services - Sales & marketing - Business & management - Economics, finance, business & management - kategorie

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Legends in Consumer Behavior: Jacob Jacoby Sheth Jagdish N.

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The Come Back Culture: 10 Business Practices That Create Lifelong Customers Young Jason

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Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success Adams Rick

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The Salesforce Consultant's Guide: Tools to Implement or Improve Your Client's Salesforce Solution Negley Heather

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Contagious Selling: How to Turn a Connection Into a Relationship That Lasts a Lifetime Rich David

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Large Group Interventions: Engaging the Whole System for Rapid Change Alban Billie T.

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Advances in Luxury Brand Management Kapferer Jean-Nol

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101 Activities for Delivering Knock Your Socks Off Service Thomas Ann

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User Research: Improve Product and Service Design and Enhance Your UX Research Marsh Stephanie

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Cult of the Customer Hyken Shep

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New Service Development: Creating Memorable Experiences Fitzsimmons James A.

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Creating a Customer Experience-Centric Startup: A Step-by-Step Framework Suwelack Thomas

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Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay Roman Ernan

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Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships Lafrenire Daniel

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Empathy in Action: How to Deliver Great Customer Experiences at Scale Bates Tony

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Value as a Service: Embracing the Coming Disruption Bernshteyn Rob

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Contact Center Management: From Complaint Department to Value Center Smets Jan

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Trusted: The human approach to building outstanding client relationships in a digitised world Bromley Lyn

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Marketing Opportunities and Challenges in a Changing Global Marketplace: Proceedings of the 2019 Academy of Marketing Science (Ams) Annual Conference Wu Shuang

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Service Quality: New Directions in Theory and Practice Rust Roland

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Successful Customer Care in a Week: Teach Yourself McLanachan Di

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Language in Business, Language at Work Darics Erika

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The Referral of a Lifetime: Never Make a Cold Call Again! Templeton Tim

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